Terms and Conditions Relating to Website Usage, Customer Reservations & Promotions

This website is published by the Royal Oak Hotel

We operate as a Business Partnership
Our registered address is 123, High Street, Great Ayton, North Yorkshire, TS9 6BW

When you use this website the following terms and conditions apply to your visit.
These terms and conditions of use, together with our privacy policy, constitute the entire agreement between us and you in relation to your use of this website, and supersedes all earlier versions of this document.

Licence
The Royal Oak Hotel owns the intellectual property rights to this website and all rights are reserved. You are permitted to view, cache and print pages for personal use but you must not:

Republish any material from this website without our permission.
Sell, reproduce, copy or rent any material from this website for commercial purposes.

Trademarks

The Royal Oak Hotel acknowledges all registered trademarks or service marks are the property of their respective owners. We give no permission for the use of any trademarks.

Law and jurisdiction
These terms and conditions of use are governed by and construed in accordance with English law. Any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

Acceptable use
You agree not to use this website in any way that:

Damages or affects the availability or accessibility of the website.
Is illegal, fraudulent or harmful or in connection with any unlawful harmful purpose or activity.
Facilitates the spread of spyware, computer viruses, worms, keyloggers, rootkits or other malicious computer software.
Collects data including, but not limited to, website scraping, data mining, data extraction or data harvesting without our permission.
Transmits or sends unsolicited email or other communications.

If you access restricted areas of this website you must ensure your username and password information remains confidential.

We reserve the right to disable or delete your access without notice or explanation.

Links to other websites
This website includes links to other websites. Except where specifically stated these links are not recommendations. You acknowledge that:

We do not approve, monitor or control the identity, credit worthiness, security or accuracy of any information published on other websites.
We are not responsible for any goods or services you may have entered into as a result of leaving this website.
The Royal Oak Hotel publishes some information supplied by third parties that we do not check, audit or monitor for accuracy and we do not accept any liability for any loss, damage, mediation or obligation arising from contracts entered into as a result of your visit to any other website.

Limited warranties

We do not warrant any information published on this website is accurate, complete or up-to-date or that the website will available.
To the extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill.

Limitations and exclusions of liability
Nothing in these terms of use will:

Limit or exclude our or your liability for death or personal injury resulting from negligence.
Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
Limit any of our or your liabilities in any way that is not permitted under applicable law.
Exclude any of our or your liabilities that may not be excluded under applicable law.

This website, information and services are provided free and we do not accept liability for any loss or damage of any nature. Specifically, we will not be liable for:

Any losses arising out of any event or events beyond our reasonable control.
Any business losses, including, but without limitation, loss of profits, income, or goodwill.
Any loss or corruption of any data, database or software.
Any special, indirect or consequential loss or damage.

You accept that we are a partnership business and agree that you will not bring any claim against individual owners or employees in respect of any losses you suffer in connection with this website or these terms of use.

Indemnity
You hereby indemnify The Royal Oak Hotel against any losses, damages, costs, liabilities and expenses we incur or suffer arising from any breach by you of these terms of use or arising out of any claim that you have breached any provision of these terms of use.

Breaches of these terms of use
Without prejudice to our other rights if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

Block computers using your IP address from accessing this website
Contact your internet services provider and request they block your access to this website.
Take out court proceedings against you.

Offers, Promotions and General Terms

From time to time the Royal Oak may offer promotional discounts and special offers to customers. These deals are subject to, but not limited to the following general terms:

All Promotions and Offers advertised are subject to availability and may be withdrawn without notice or on peak days of the year
Availability and eligibility are limited to the dates and times applicable. Orders are only eligible for promotional discounts when placed on or after the exact start time of the promotion/offer, irrespective of table booking time. Earlier bookings will not qualify for promotional discounts and will be charged at the standard rate. If there is table availability we may be able to adjust your booking time to coincide with a promotional period. This is strictly subject to availability and may require your table to be surrendered and reused at a later time.
Only available on selected menus and products, until stocks last (no alternatives available)
Promotions relating to main courses do not include any additional toppings, sauces or extra side dishes
Promotional dishes cannot be over-ordered. The number of dishes ordered on a table must not exceed the number of guests dining in the party
Dining customers taking advantage of a reduced price meal offer are expected to purchase a drink along with their meal. Each dining customer must spend over £0.01 on a drink, each, to qualify for any discounted food promotion
Promotions are not valid for meals to takeaway unless they specifically state this exception
All purchases must be completed over the duration of the offer (purchases left on bills/tabs or on account will revert to standard price at the end of the deal period unless paid in full)
Any corresponding vouchers required in connection with an offer must be presented prior to paying and be in its original state. Photocopies, damaged or expired vouchers will not be accepted
Vouchers have a cash value of £0.01
Change cannot be given against voucher purchases
All vouchers presented must be within the valid days and dates as detailed
Promotions may not be used in conjunction with one another
Booking party sizes may be restricted during promotional events
In the unlikely event that you are not satisfied at any point of your visit, we advise you to speak to the duty manager. We will do our best to correct any issues you may have to make your visit as enjoyable as possible. Refunds are at the discretion of management and cannot be processed after you have left the premises

Dining, Table and Group Booking Terms
Table/Party reservations and diners are subject to the following terms:

Reservations are for a maximum of 2 hours from the time booked unless specified in your booking confirmation. We may need your table back at the end of your reservation and will let you know if this is the case
Reservations can only be made for diners. Guests wishing to simply enjoy a drink cannot book tables in advance, but will be allocated an unreserved table on arrival
Although we will do our best to honour specific table requests, we cannot guarantee this at busy times
Tables will only be held for a maximum of 15 minutes from the start time booked. Late arrivals may lose their booking if they have not informed us, by telephone, of a delay in arrival
You do not need to specify the number of adults or children dining, unless the children require a high chair
You are requested to let us know if you are bringing your dog, so we can allocate a table in a dog friendly area. We may not be able to honour bookings that include unexpected dogs
Please let us know if you have any access issues we may need to consider, such as no stairs, room for a wheelchair/pushchair etc. This helps us to allocate an appropriate table prior to your arrival
All food and drink will be added to a bill for payment at the end of your meal. We cannot split bills by individual items, for parties of 6 or more. All bills are itemised so you are free to work out how much each party member wishes to pay from the bill. It is important to note that the last person paying part of a split bill will be liable for all items left unpaid whether they have consumed them or not
All reserved tables are indoors. You are free to move to an outdoor table if you choose to upon arrival and subject to availability. We reserve the right to reallocate your original indoor table. This original indoor table may not be available again once it has been surrendered
If you are celebrating a birthday you are welcome to bring a cake and candles to ceremonially mark the occasion. You are also welcome to consume your cake if you wish. However, we do not permit more than one cake per party. We also kindly request that you use regular cake candles and not sparklers, as these can activate our fire alarm
Party bookings are limited to a single menu. We cannot offer dishes from more than one menu per event, with the exception of children, who are welcome to order from the Little Acorns menu
All menu items are subject to availability on the day
A deposit is required for all parties requesting a buffet menu, afternoon tea, Christmas bookings or booking any event during peak periods. We will kindly ask for up to £10 per head and will be in touch if this applies to your booking. Any deposit paid will be discounted from your final bill. Failure to pay a requested deposit within 4-weeks of your reservation date may result in your reservation being cancelled
We reserve the right to retain any deposit paid against reservations for guests who do not show on the day and have failed to inform us 7-days in advance of their reservation. This charge is to cover the cost of goods already incurred by the business, and our inability to re-sell any table at late notice
Any partial deposits returned at our discretion will be deducted from the final bill on the day. We cannot refund individual deposit payments to individual guests. They must claim these from the party organiser
We may request a pre-order ahead of your party booking of 12 or more guests, so that we can guarantee each guest their first choice of meal. If a pre-order is required the party organiser can submit this as late as 4-days prior to your event. We can only take pre-orders and amendments of orders from the registered party organiser
Menu prices are subject to change. Guests are advised to view current menus ahead of their reservation and ahead of submitting a pre-order. The Private Dining Menus are the only menus that offer a price guarantee for up to 6-months prior to the reservation. All other menu selections will be priced in line with current published menus
All party events are protected by a 7-day cancellation period, prior to which there is no charge for cancellation. In the event that we cannot fulfil your booking and have to cancel, we will offer a full refund of any deposit paid
Party bookings in the Acorn Suite private dining room on the first floor are subject to a minimum of 12 guests. Smaller parties will be allocated a table on the ground floor or may incur a room booking fee as part of their reservation

Hotel Room Booking Terms

Room reservations are subject to the following terms:

Hotel rooms must be booked online and are subject to availability. You will always get the best rate via our website. Sorry, but we cannot take hotel reservations in person or over the phone
You will always receive a confirmation email to assure your booking. Please get in touch if you have not received this, as it may mean your booking is not confirmed
The Cost of your stay includes VAT and a full English breakfast (served from 07:30AM). Breakfast cannot be served earlier than 07:30 and cannot be substituted for an alternative meal. We are unable to refund the cost of breakfast if not taken as this is included in the room rate
Table reservations to dine with us may be made separately to your room booking. Although we will do our best to accommodate your meal requirements we cannot guarantee a table unless booked in advance. You are advised to check food service times as the kitchen cannot stay open for late hotel arrivals.
A valid payment card must be included in your reservation. For direct bookings, via our website, we will charge the card on your day of arrival. You must provide a card with an expiry date that covers the period of your reservation. Invalid card details may result in your reservation being cancelled if you fail to provide updated details
All rooms are non-smoking
Well behaved dogs are allowed in some of the hotel rooms and are charged at £10 per stay (please let us know if your dog is staying, if you have not already done so). Failure to declare your dog is staying may mean we cannot honour your reservation if a dog friendly room is not available on your arrival. We allow a maximum of 1 large or 2 small/medium sized dogs per room
Check in time is from 2pm. (Earlier check in subject to availability and on prior request at no additional charge)
Check out time is up to 11am. (Late check out up to 1pm subject to availability, on prior request and chargeable)
We are a small hotel and do not employ a Night Porter. Latest check in is 23:00 and earliest checkout is 07:30. Access to and from the building outside these times is available during your stay
Unrestricted free parking is available on the High Street, directly outside the hotel. Vehicles and other personal property remain your responsibility
We accept all major debit and credit cards (except American Express)
Walkers wishing to be transferred to or from the hotel are advised to call Stokesley Taxis on 01642 712999 to make the necessary arrangements. This is a chargeable service and must be paid directly to your driver
Cancellations and amendments must be requested via email for direct bookings, or via your third party booking agent. We cannot amend or cancel reservations via telephone or in person. Even if you call to inform us of a cancellation, this cannot and will not be confirmed without an email request. Cancellations without a corresponding email confirmation may still be charged. Please get in touch if you have not received your cancellation confirmation email
Failure to show up for your reservation may result in the full amount for your stay being charged. This will only be refunded with the submission of a ‘cancellation’ email relating to the booking in question. You must always ensure you receive a cancellation email
We reserve the right to charge an unlimited amount to your payment card to cover any damage sustained during your stay

Terms of use changes
This page is updated from time to time.